If I have said it once, I have said it a thousand times. Developing a content strategy and plan is extremely critical for a successful social media strategy.

You can’t invite folks to dinner without offering them a meal.

And why does everything come back to food, anyway? or shoes - oh yeah, that’s another post.

Back to the topic at-hand. Developing a focused and valuable content strategy requires us to think through a few high-level things first, then apply that to our social media activities.

Here is what I recommend:

Get your smart, innovative creative thinkers in the room. Ask the following questions (can be about a program, product, or around organizational goals):

What are our goals - in one year, what is the story we want to tell?

This is where you clearly articulate the outcome, based on what you want to be saying when you have successfully accomplished it. Then you work backwards from there.

About your core audience(s), ask yourselves the following questions:

  • What are their pain points - needs?
  • What do they find valuable?
  • Who are they and where are they already gathering online?
  • How many are current members or participants in any way?
  • How many know who we are as an organization?
  • What are the possibilities for future engagement/interactions (membership, content creation, speaking, interviews, etc)?
  • Beyond the default ‘networking’ answer, what do we have (or what can be created) that would be really valuable to them: Experiences, Content, Knowledge
  • What is the best way for us to brainstorm activities, events, content to address the answers to these?
  • How do we use the web and social platforms to engage and/or disseminate where appropriate?

Now that you have gathered an arsenal of knowledge, you can build your strategy. Here is what I suggest:

  • Develop an content grid/calendar that identifies topics, events/activities & content on a month-by-month basis
  • Brainstorm content tactics & identify resources for each
    - consider existing content that can be re-purposed
    - opportunities for new content creation: interviews for podcasts, guest articles and blog posts, white papers, toolkits, etc.

With this information, you can build your social media strategy and easily identify ways to disseminate, communicate, and engage using both traditional and new (social) media.

Make sense? Leave a comment and let me know your thoughts.

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Dell, the value of social media, and shoes

by cato on December 10, 2009 · 2 comments

Manish Mehta, Vice President, Social Media and Community for Dell recently wrote about the value of social media in the Huffington Post.

Mehta cites that sound business strategies are “rooted in developing, maintaining and strengthening relationships with customers.” Social media enables us to do just that - if managed in the right way. Mehta goes on to say that “Social media isn’t a means to further a corporation’s strategy, it’s a means to help determine it.”

Amen to that. Yes, we can use Social media just for the sake of  it - but the real power is in conversation. It’s in nurturing relationships with  customers in new and innovative ways - connecting them with real people, content, and knowledge of interest to them - that makes customers ever-so-loyal to our brand. Then they want to hang out with us no matter what. It’s personal, and it’s business. And that is powerful.

Zappos got this right. In all of their social media outlets, they actually talk to me, not at me. They are funny and personal, and help me with what I need (if they can). That’s why I heart Zappos. Don’t you think that what they did online and with social media helped to determine their future as a company? I think so.

Why did this post about social media end up talking about shoes anyway?

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The coolest presentation tool ever - Prezi.com

October 5, 2009

A brilliant co-worker shared this with me. Between using Poll Everywhere and Prezi - my next presentation is sure to be the coolest on the block.
Go check it out: http://www.prezi.com

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Engage your audience with interactive presentations

September 11, 2009

Looking for ways to better engage your audience at your live, in-person events or education sessions? How about polling your audience and discussing the results in real-time during the presentation?
Use Poll Everywhere to engage your audience. Poll Everywhere enables people to answer via text (sms) message, twitter, or the web and can display results real-time [...]

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More Twitter Tutorial: Twitter Networking Tips from TwiTip

September 10, 2009

Another great resource (while I am on a Twitter-roll):  8 Twitter Networking Tips: From Online to In-the-Flesh is an excellent post on how to use Twitter for networking, shameless self-promotion, and doing good things. Combine this with what you just learned from Lowrider Librarian - and you will be a Twitter star.

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Best Twitter Tutorial Ever

September 10, 2009

I recently stumbled upon the blog Lowrider Librarian (you gotta love that name) while doing some research about Twitter use within organizations.  In a recent post, Twitter for Organizations, he provides a very simple, clear tutorial about what Twitter is and how to use it.
It is by far the best Twitter explanation I have found. [...]

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Text Messaging, Marketing, and Education

September 3, 2009

My 17 year old son sent over 4,000 text messages last month. Call me old skool, but I cannot even fathom communicating that much via texts (I have trouble sending one in under 20 minutes). After a lengthy “talking to” it dawned on me that he doesn’t really ever actually talk on the phone anymore [...]

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Using tags for collecting, organizing and publishing content

September 2, 2009

Strategic content tagging is one the most overlooked practices online today. Using them strategically not only helps others find your stuff, but it helps you repackage and repurpose content easily and in very targeted ways.
If the basic concept of tagging confuses you - check out this “Tagging 101″ tutorial from ZDnet:

Many people associate tagging with [...]

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Website Design / Usability Feedback on a Budget: Fivesecondtest.com

September 1, 2009

I just came across a nifty site called fivesecondtest.com. The site is primarily for web designers/developers who need feedback and input on overall design and information architecture. According to them it is a  “simple online usability test that helps you identify the most prominent elements of [...]

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Dr. Michael Wesch and the Future of Whatever

August 20, 2009

In this presentation, Dr. Michael Wesch (Assistant Professor of Cultural Anthropology and Digital Ethnography @ Kansas State Univeristy) explores the history and future of “whatever” and its relationship to how the online world is changing us, how we relate to each other, and what we are all going to do about it. Going from “whatever [...]

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